Privacy Policy
Last updated: March 2026
Breast and Wellness Centre is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.
This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and in connection with enquiries made to our practice.
Who we are
This website is operated for Breast and Wellness Centre. We provide surgical care and related health services, and we understand that the information you share with us may be sensitive.
What information we may collect
When you use this website or contact us through it, we may collect personal information such as your name, telephone number, email address, and any details you choose to include in your message.
If you submit a medical or appointment enquiry, the information you provide may include health information. Health information is sensitive information, and we treat it accordingly.
We may also collect technical website information such as your browser type, device type, pages visited, time spent on the website, and general website usage patterns.
How we collect your information
We collect information directly from you when you complete a form, request an appointment, contact us by email or telephone, or otherwise communicate with us through the website.
We may also collect limited technical information automatically through cookies or website analytics tools used to help us understand how the website is used and how it can be improved.
How we use your information
We may use your personal information to:
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respond to your enquiry
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contact you about an appointment or request
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assist with the administration of our services
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improve the performance, safety, and usability of our website
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comply with legal and professional obligations
We do not sell your personal information.
Website forms and health information
If you use a website form to contact us, please provide only the information necessary for us to respond to your enquiry. If you need to send detailed clinical information, we may ask you to do so through a more appropriate and secure channel.
Cookies and website analytics
Our website may use cookies and analytics tools to understand website traffic and improve user experience. These tools may collect technical information about how visitors use the website.
You can usually modify your browser settings to refuse or manage cookies. Please note that some parts of the website may not function properly if cookies are disabled.
If Google Analytics or similar tools are used on this website, they are used to help us understand overall website activity rather than to identify individual patients.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information submitted through this website may be stored using secure third-party website, email, or cloud service providers engaged by our practice. Some of these providers may store data outside Australia. Where this occurs, we seek to use reputable providers with appropriate privacy and security safeguards.
Patient photographs and privacy
To help protect your privacy, we do not display patient photographs on this website.
Any clinical photography, if required as part of your care, is managed separately within the clinical setting and only in accordance with appropriate consent and privacy practices.
Use of AI in consultations
We do not use AI software that listens to, records, or transcribes consultations in real time.
Recording consultations
We ask that you do not audio record, video record, photograph, or livestream any consultation without notifying us first.
This helps protect the privacy of our patients, clinicians, and staff, and allows us to discuss consent and appropriate boundaries before any recording takes place.
Disclosure of information
We may disclose personal information where reasonably necessary to respond to your enquiry, operate the website, comply with legal obligations, or protect the safety, rights, or property of our practice, patients, or staff.
We do not disclose personal information for unrelated third-party marketing.
Third-party links
This website may contain links to external websites. We are not responsible for the privacy practices, content, or security of those external sites.
Access and correction
You may request access to personal information we hold about you, or request correction of inaccurate information, by contacting our practice. We will respond in accordance with our legal obligations.
Changes to this policy
We may update this Privacy Policy from time to time so that it remains current and reflects our website and practice operations. The most recent version will always be published on this website.